Giving someone a safe space to say out loud the unthinkable, always gives people a sense of lightness and a certain amount of release. This is key as it helps to get to the real route of the issue and not what is sometimes a superficial gloss to try and make things look more favourable or make more sense to others.

Building that psychological safety quickly is where the therapeutic skills in this process are beneficial. It breaks down the defensive barriers that in a sea of legal speak and workplace or personal expectations. holding the staff member in a safe confidential space so they truly feel heard, can be extremely powerful. The process can help increase self-awareness and gently shine a light in the dark corners of what can sometimes be months or even years of conflict situations at work.

Failure to effectively address and resolve conflict between individuals impacts the wellbeing and performance of team members not directly involved. Resentment, anxiety, and factions can build, undermining a team's ability to work collaboratively towards the achievement of shared objectives, and eventually leading to decreased motivation, and increased risk of presenteeism and absenteeism. 

TCC's knowledge of investigations, mediation, grievance, and performance processes from an organisational context helps in two ways. Firstly, it gives the organisation confidence that the outcome will not be completely against procedures and expectations, and secondly the individual feels a sense of being understood in the context of a corporate setting, as well as from an emotional perspective.